Returns & Exchanges
At The Porch Swing Company, we want you to be completely satisfied with your outdoor relaxation experience. If your new swing or glider isn't the perfect fit for your home, we offer a straightforward 30-day return policy on most items in their original condition.
Initiate Your Request
Contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and the correct return shipping address for your specific brand.
Prepare the Item
Carefully disassemble your furniture if necessary and pack it securely in its original manufacturer packaging, ensuring all hardware, assembly instructions, and protective padding are included.
Ship the Package
Affix your shipping label and RMA number clearly to the exterior of the box and drop it off at the designated carrier; we recommend using a trackable shipping method and purchasing insurance for high-value items.
Receive Your Refund
Once our warehouse inspects the returned item to confirm it is in new, resellable condition, we will issue a refund to your original payment method, minus applicable restocking fees and outbound shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing